 | Frequently Asked Questions If you don't find the answer to a question you may have, or if you need any further assistance, please contact ChildCareTraining.org at cct@childcareresources.org. The FAQs are broken into sections to make your search easier: USING THE SITE Do I need to create a new log in if I took courses at your previous site? How do I create a new user account? How do I contact my instructor? How do I access my student profile? I tried to create an account and it says that my email account is already in use. What do I do? COURSE PAYMENT Why do online courses cost more than classroom training? Do I have to have a PayPal account to pay for my course? TAKING A COURSE How do I know what courses I've already taken on ChildCareTraining.org? Can I print my course to read it? How long do I have to complete my course? Do I have to log on and complete the entire course all at once? How do I know that my course was submitted for grading? I lost my Certificate of Completion. How can I get a replacement? COURSE APPROVAL How long after I complete my course before it will be graded? Will I get a certificate or other documentation when I successfully complete the course? I have not yet received my Certificate of Completion and I passed my course. What do I do? I did not pass my course and I need to improve my answers. How do I resubmit an activity? Are these courses approved in my state? I live in Montana. Will my course be submitted to the Early Childhood Project? Will the nutrition courses count toward required CACFP training? Will this course count toward the continuing education requirements for licensing in my state? Does this training carry Continuing Education Units (CEUs)? Will this training count toward my Child Development Associate (CDA) certificate? Do I need to create a new log in if I took courses at your previous site? Yes. Unfortunately, we were not able to transfer login information to this site and you will need to create a new account. How do I create a new user account? Creating a new user account is quick and simple. Choose the “Create an Account” page from the top navigation bar. There is a Login box on this page. Underneath the Login button is a “Create new account” link. Click on the link and fill out the form. Make sure you complete all of the required fields; they are in red and marked with an asterisk*. Once you complete the form, you will be instructed to check your email for a message to confirm your account. Simply click on the verification link in the email, and your account has been established. You can now browse our Course Catalog and enrol in a course. Also, we suggest taking our Site Tutorial to familiarize yourself with how our website works. A Trouble Ticket is available in the right column of every page. If you run into a problem on the site, you can click on the “Trouble Ticket” button. This will provide you with an online form to enter your question – please include as much detail as possible. Your message will be sent to the Network Administrator. We strive to provide timely assistance, but please allow up to 10 business days for a response. If you find a broken link or another error on the site, you can also use the Trouble Ticket to notify us of the problem. The Site Tutorial is a free, helpful tool if you’re new to our website. ChildCareTraining.org is proud to provide a better user experience for our students, including new, interactive features. The Site Tutorial will show you how to navigate through the website, how to enrol in a course, and how to navigate through a course once you're enroled. It will also explain site-specific terminology. If you’re confused about something on the site, please start at the Site Tutorial, as there’s a good chance your question may be answered there. We encourage ALL students to take this quick and easy tutorial to familiarize yourself with how everything works. Curious as to what we’re all about? The Sample Course is an actual course from our curriculum that you can enrol in for free. It will give you an idea of what to expect for content, quizzes, activities and formatting. You will not receive training credit hours for this course. It is simply a helpful resource. A block is what we call the different boxes of navigation in the right and left column of the website. For instance, every page has the Calendar block, the Messages block, and the Trouble Ticket block in the right column. How do I contact my instructor? You can contact your instructor by email. The Instructors page lists the email address for each instructor. How do I access my student profile? There are two ways you can access your student profile:
I tried to create an account and it says that my email account is already in use. What do I do? Each user account created on our site requires a unique email address, so you cannot create multiple user accounts with the same email address. If you need to create a new email, Gmail, Hotmail, or Yahoo! are quick, free and easy. We apologize for any inconvenience. Why do online courses cost more than classroom training? It is much less expensive to train a group of people in a classroom setting because of the significant costs associated with developing the content for online courses, implementing the technology, and providing individualized responses to participants. We also offer a rapid turnaround time on grading courses of three business days – this is also costly. ChildCareTraining.org is proud to offer our courses at the affordable cost of $12 per credit hour. We use PayPal to accept course payments. You do not need to have a PayPal account to pay using your credit card. If you wish, you may also pay by check. First, you need to email cct@childcareresources.org and notify us that you will be sending in a check payment for an online course; in the email, please indicate the course you wish to take. Next, please send in a check for the exact amount, payable to Child Care Resources, to: Child Care Resources 127 East Main, Suite 314 Missoula, MT 59802 Once we receive your payment in the mail, our check cashing policy states that we allow five business days for the check to clear the bank before we officially enrol you in the course. After the five business days, we will add you to the course. You will receive an email notification when you have been enrolled. Do I have to have a PayPal account to pay for my course? No, you do not need to have a PayPal account to pay for a course using your credit card. Yes, you can opt to pay by check for a course. To do so, please email cct@childcareresources.org and notify us that you will be sending in a check payment for an online course; in the email, please indicate the course you wish to take. Next, please send in a check for the exact amount, payable to Child Care Resources, to: enroled. Child Care Resources 127 East Main, Suite 314 Missoula, MT 59802 Once we receive your payment in the mail, our check cashing policy states that we allow five business days for the check to clear the bank before we officially enrol you in the course. After the five business days, we will add you to the course. You will receive an email notification when you have been enrolled. How do I know what courses I've already taken on ChildCareTraining.org? Students can view what courses they have successfully completed on their student profile. On the top of your student profile is the SUCCESSFULLY COMPLETED COURSES section. If you have not completed any courses on the site, this section will be blank. The SUCCESSFULLY COMPLETED COURSES section is updated when the student receives a Certificate of Completion for any course. (Please note that only the courses completed on this new site, which went live in March 2009, will be listed in this section.) To enrol in a course, select the course from the Course Catalog. You will be taken to the course enrolment page. At the bottom of the page, click on the “Send Payment Via PayPal” button. This will take you to the PayPal site, where you can enter your credit card information. Once your payment has been authorized, the PayPal site will give you a like to return to your course. This link will take you to the course’s outline home page, where you can begin! Can I print my course to read it? Yes, if you prefer to read the course content on paper, you may print the course. To do so, you will need to open the Content resource for each Module section and print the material. Print these pages as you would any other webpage, which is typically done by selecting File, Print. Note: Your quizzes and activities CANNOT be completed on paper. You must complete these online. We do not accept email or faxed responses. You MUST complete the course’s quizzes and activities on the website. How long do I have to complete my course? You have 90 days to complete a course from the day you register. You will receive an email notification 15 days before you’re course enrolment expires. After 90 days, you will automatically be unenroled from the course. Do I have to log on and complete the entire course all at once? No, you can log off and on as many times as necessary, as long as you have the course completed and submitted within 90 days of registration. On the activity page, there is a button that says "WRITE YOUR RESPONSE." Click on this button and type your answer in the text box that will be provided. When you are finished, click on the "Save changes" button. You have now completed the activity. At the end of the course, you will complete the Course Evaluation, and after doing so you will click on a "SUBMIT MY COURSE FOR GRADING" button. This will submit your course to the instructor, who will provide individualized feedback to each of your activities. The grade for your activities will not show in the Gradebook until the instructor corrects your course and assigns a grade; unlike the self-grading quizzes where the score fills in upon completion of the quiz. How do I know that my course was submitted for grading? Your course is submitted for grading after completing the Course Evaluation. Once your evaluation has successfully been submitted, you will receive an email confirmation that your course has been submitted for grading. I lost my Certificate of Completion. How can I get a replacement? First, view your Student Profile to see what courses you’ve taken and when you received the training credit and certificate. Then, contact Child Care Resources at cct@childcareresources.org to request a replacement Certificate of Completion, listing the specific course title and the date you completed it. Please also provide your first and last name so we can confirm your completion and send you a duplicate certificate. Unfortunately, Child Care Resources lost all training records from our previous training site when it crashed. Therefore, if you took the course before March 2009, Child Care Resources has no record of your training. If you are a provider in Montana, Child Care Resources would have entered your training completion in the Early Childhood Career Development System Practitioner Registry so a record would be there. For CCR to check that, please email your name and PS# OR the last five digits of your social security number and date of birth. If the record is there, Child Care Resources will send a replacement certificate. How long after I complete my course before it will be graded? Courses will be graded by the instructor within three business days of your submission. Will I get a certificate or other documentation when I successfully complete the course? Yes, an electronic certificate will be sent to your email address upon receiving approval by the course instructor. I have not yet received my Certificate of Completion and I passed my course. What do I do? Please check the junk/spam folder in your inbox, as some of the ChildCareTraining.org messages may have been filtered there. If not, please contact your instructor. I did not pass my course and I need to improve my answers. How do I resubmit an activity? Resubmitting an activity is exactly the same as submitting the activity for the first time. To resubmit an activity, log on to the site and enter the course. Click on the link for the activity that you need to improve upon. The activity will open and you can see your original response and the instructor's feedback. Click on the "WRITE YOUR RESPONSE" button. The submission text box will open; it will still have your original response in it. Type your new answer BELOW your previous answer. The instructor will want to see how you've changed your response. Once you have improved upon your answer, you MUST SEND YOUR INSTRUCTOR A MESSAGE that you have resubmitted your response for grading. The instructor WILL NOT know that you have resubmitted your activity unless you notify them! When a student is required to resubmit an activity, the three business day window for grading reapplies from the day the resubmission is submitted and the instructor is notified by the student with an email. Are these courses approved in my state? Please see our list of Approved States. I don’t see my state listed in the approved states section. Does that mean that I cannot take a course? Child Care Resources seeks approval in many states. If you don’t see your state listed, contact your local licensing agency and request approval. I live in Montana. Will my course be submitted to the Early Childhood Project? Yes, after you successfully complete a course, and have been passed by the instructor, your training hours will be submitted to the ECP within three business days. Will the nutrition courses count toward required CACFP training? CACFP Sponsors decide what training meets the standards set in each state. So, check with your state’s CACFP Sponsor. In Montana, Nutrition and Food Sanitation courses approved by the Early Childhood Project Career Development System are accepted by MT CACFP. It is still prudent to check with your Sponsor. We do not offer courses on CACFP regulations which is a required annual training for homes and centers participating in CACFP, as regulations differ from state to state. Will this course count toward the continuing education requirements for licensing in my state? All courses are approved in Montana. Check our Approved States list to see if your state is included. If not, please contact cct@childcareresources.org and provide your contact information so we can see if it is possible to obtain approval in your state. Does this training carry Continuing Education Units (CEUs)? Unfortunately, ChildCareTraining.org courses do not carry CEUs. Will this training count toward my Child Development Associate (CDA) certificate? There are no continuing education requirements for NAEYC accreditation. However, there are higher education requirements. Also, if you are working on your CDA, ChildCareTraining.org courses may count as part of your training requirements. Will this training count toward my National Association for Family Child Care (NAFCC) accreditation training requirement? Yes, 10 hours of online training will count toward the NAFCC accreditation training requirement. | Skip Stay Connected Stay Connected
Skip Calendar Calendar |
ChildCareTraining.org
